Our service

From the moment you decide to use Lenzing Instruments’ testing equipment for your quality- and process control, we will accompany you with the needed support. You can be sure to get timely and qualified assistance either directly from Lenzing Instruments or from your local representation.
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An experienced team supports the implementation of the innovative technology
to customer projects all over the world. We emphasize the importance of close
customer relationships with thorough technical consultation in order to find the
suitable solution for each testing task.
A worldwide network of representatives ensures competent technical consultation
in the customer’s own language and understanding of the specific conditions in each country.
Book your appointment for a telephone or video consultation:
Book consultation
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Spare parts
Our service team supports you in identifying the right parts and giving you information on pricing and delivery times. We always strive to reduce inconvenient and unnecessary downtimes and therefore, vital spare parts are available from stock.

Lenzing Instruments guarantees the availability of spare parts for 10 years after the product is discontinued.

Send us your request for spare parts directly online:
Order spare parts
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Lenzing Instruments focuses on the importance of continuous innovation.

This approach is applicable both on already established testing instruments as well as on new quality control concepts being realised for the first time.

Our development team works in close cooperation with customers and technology partners. The ambition is to meet each customer’s specific requirements, resulting in individual solutions.

If you have any ideas for improvement, please let us know:
Your ideas
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Lenzing Instruments aims to guarantee optimum customer benefits all the way from the first sales contact down to years after purchase was fulfilled.

Our committed after-sales team offers direct technical assistance via telephone or E-mail as well as on-site support such as start-up and installation, training, service visits, certifications etc.

Request support here:
Support request
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Get the most benefit out of the purchased equipment by ordering training of your staff.

Typically, an authorized Lenzing Instruments technician performs start-up and installation of the equipment for ensured proper functioning, thereafter, staff is educated on how to operate the testing instrument and how to perform any needed maintenance.

Training takes place either in your company or on any other preferred sites or on Lenzing Instruments' company location in Gampern.
Training request