our service2019-06-24T10:52:53+01:00

Consulting

An experienced team strives to implement the innovative technology to customer projects all over the world. We emphasize the importance of close customer relationships with thorough technical consultation in order to find the suitable solution for each testing task.

A worldwide network of representatives ensures competent technical consultation in the customer’s own language and understanding of the specific conditions in each country.

Development

Lenzing Instruments focuses on the importance of continuous innovation.

This approach is applicable both on already established testing instruments as well as on new quality control concepts being realised for the first time.

Our development team works in close cooperation with customers and technology partners. The ambition is to meet each customer’s specific requirements, resulting in individual solutions.

Spare parts

Our service team supports you in identifying the right parts and giving you information on pricing and delivery times. We always strive to reduce inconvenient and unnecessary downtimes and therefore, vital spare parts are available from stock.

Lenzing Instruments guarantees the availability of spare parts for 10 years after the product is discontinued.

We are looking forward to receiving your requests or orders via E-mail.

Support

Lenzing Instruments aims to guarantee optimum customer benefits all the way from the first sales contact down to years after purchase was fulfilled.

Our committed after-sales team offers direct technical assistance via telephone or E-mail as well as on-site support such as start-up and installation, training, service visits, certifications etc.

For direct support, please leave us a message under the category contact.

Training

On request individual training can get organized in Gampern or elsewhere.

On request, installation and start-up is offered together with training of your staff in order for you to get the most benefit and understanding out of the purchased equipment.

If you request, we are also offering individual training at our premises in Gampern or elsewhere. We can come to your company and give you the full training.