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Privacy Policy


The protection of your privacy and data is very important to us and is always observed in all business transactions.

By using this website, you consent to the use of your personal data (hereinafter "data") as described in this privacy policy. All references to persons are understood to be gender-neutral.

You can always use our website without providing personal information. However, different provisions may apply to individual services, to which we refer you separately below.


Your personal data (hereinafter referred to as "data") is processed on this website for the purpose of providing of information regarding testing technology and industrial image processing for process- and quality control of staple fiber, filament, nonwovens film etc., as well as to present and offer products and services related to this topic. In this privacy policy, we inform you regarding e.g.

  • the name and contact details of the data controller
  • all purposes for which your data is processed
  • the legal basis on which processing activities are based, potentially including our legitimate interest in doing so
  • all recipients of your data
  • the possible transfer of your data to a third country and an explanation of the associated legal basis
  • the storage duration of your data or the criteria for determining the duration
  • the categories of your data which are processed
  • where your data originates
  • the rights of data subjects

The data controller is

Lenzing Instruments GmbH & Co KG, Technologiepark 4, A-4851 Gampern, Tel.: +43 7682 93030 902, E-Mail: team@lenzing-instruments.com.

No data protection officer has been appointed since this is not required by law.

Your rights / contacting us

You have the following rights vis-à-vis us with respect to personal data concerning you:

  • the right of confirmation
  • the right to information
  • the right to rectification or erasure
  • the right to restrict processing
  • the right to object to processing
  • the right to data portability
  • the right to withdraw your consent

You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your personal data by us.

You can contact us at any time for further information on this and other questions regarding personal data.


Our website and services are not intended for use by minors and we expressly do not wish to collect information from minors. If a parent or legal guardian of a minor believes that his or her child may have provided personal information to us, please write to us at the contact address indicated below and we will delete the associated personal information, subject to applicable law and this policy.

Data security

We employ reasonable technical and organizational measures and safety precautions (TOMs) to prevent unauthorized access to, unlawful processing of, and unauthorized or accidental loss of your information.

This includes e.g. encrypting your communication with us via this website based on the Secure Socket Layer (SSL) encryption protocol.

You can verify the quality of our encryption here: https://www.ssllabs.com/ssltest

We expressly point out that data transfer over the internet can be subject to security vulnerabilities and cannot be protected completely from access by third parties.

Web host

The server hosting this website is located in Denmark and is operated by ONE.COM (B-one FZ-LLC), Building 9, Dubai Internet City, UAE 1560 with its European representative One.com A/S, Kalvebod Brygge 24, 1560 København V, Danmark (hereinafter "One"), with whom we have entered into a data processing agreement and signed EU-standard contractual clauses.

For more details, please refer to https://www.one.com/static/info-privacy-notice.do#DATACONTROL.

Server log files

Each time you access our website, an automated system captures a series of general data and information.

This general data and information is stored in the log files of our server from One in Denmark.

Data and information recorded include

  • the browser types and versions used
  • the operating system used by the accessing system
  • the website from which an accessing system reaches our website (“referrers”)
  • the sub-website controlled on our website via an accessing system
  • the date and time of access to the website
  • an Internet Protocol address (IP address)
  • the Internet Service Provider of the accessing system
  • other similar data and information used to avert danger in the event of attacks on our information technology systems

We draw no conclusions regarding your person when using this general data and information.

This information is required in order to

  • deliver the contents of our website correctly
  • optimize the content of our website and advertising for it
  • ensure the continued functioning of our information technology systems and the technology on our website
  • provide law enforcement with the information necessary to process offenses in the event of a cyberattack

We statistically evaluate this anonymously collected data and information as well as use it to improve data protection and data security within our company in order to ultimately ensure the best possible level of protection for you. In all cases, we are permitted to process this data on the basis of our legitimate interest under Art. 6 (1) f GDPR.

The logs are stored separately from all personal data provided by you, and are also deleted after a maximum of 2 months.


Cookies are small text files which are stored on the local computer.

Cookies are always stored for a certain domain.

  • Domain-specific cookies are cookies that are stored by the website visited. These are e.g. session cookies (to ensure the functionality of the website), web shop cookies (to store temporary information for the shopping cart) or Google Analytics cookies (to track site activity). 
  • Non-domain cookies are cookies, which are set e.g. in the integration of iframes, if, for example, a Youtube video has been integrated or a doubleclick.net cookie has been set for personalized advertising. 

If you refuse the use of cookies, only domain-specific cookies will be deleted, because due to security guidelines, deletion of non-domain cookies via Javascript is not possible. Such deletion may limit the functionality of the website.

This website uses the following types of cookies, whose scope and operation are explained below:

Transient cookies are automatically deleted when you close your browser. These include in particular session cookies. These store what is known as a session ID, with which various requests from your browser can be assigned to the common session. This allows your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

You can configure your browser setting according to your preferences and e.g. refuse to accept third-party cookies or all cookies. Please be aware that you may not be able to use all the features of this site if you do so.

Here you will find detailed information on the names, purpose and deletion dates of the cookies used: www.lenzing-instruments.com/cookies.pdf

How do we collect your data?

Currently, you can enter data on our website and send us an email.

Contact form on the website

When we receive a message from you, our data processor One will log and save the registration date and time and the IP address from which the registration was received. This is for evidentiary purposes only in the event that an email address is used by an unauthorized person.

In addition, we check for the unauthorized use of an email address by having our processor One send an email to this email address requesting confirmation of the request, thereby automatically informing us that the message of the original email used for the request has been confirmed. Such requests are only further processed by us and the recipients mentioned below after this confirmation is received. Otherwise, your data will be deleted 48 hours after our email was sent (double opt-in).


Please note that unencrypted emails sent via the Internet are not adequately protected against unauthorized access by third parties. 

Why do we process your data?

When you contact us, e.g. just to obtain information from us, we process your data for this purpose.

If you contact us, e.g. to conclude a contract, we process your data for this purpose.

Processing your order, including customer service

If you enter your order data on our website or via email, the data you provide, including your personal data, will be processed by us and the recipients mentioned below in order to (pre)process your order as part our business relationship with you, to process and manage your order, as well as to provide you with customer service.

Why are we permitted to process your data?

When you contact us, e.g. just to obtain information from us, we may process your data on the basis of your consent pursuant to Art. 6 (1) a GDPR and Art. 6 (1) f GDPR.

If you contact us to e.g. conclude a contract, we may process your data on the basis of Art. 6 (1) b GDPR and may save it on the basis of Art. 6 (1) c GDPR.

Processing your order

Your data, including the personal data provided by you, as well as any unsolicited and voluntarily furnished special categories of personal data, is processed by us and the recipients listed below on the legal basis set forth in Art. 6 (1) b and Art. 9 (2) a GDPR in order to be able to identify you as a customer, in order to be able to appropriately process the relevant order, as well as for correspondence with you. The data processing takes place at your request and is necessary to appropriately process your order for the cited purposes.

Marketing (general)

“Legitimate interest” pursuant to Art. 6 (1) f GDPR. The legitimate interest is our interest in initiating a business transaction and developing the business relationship with existing and potential customers.

What data do we process?


If you contact us solely to obtain information from us, we will process the data provided by you.

You provide information on a purely voluntary basis. However, we expressly ask that you not disclose any information that is likely to be of little or no relevance to your intended purpose. This applies in particular to specific categories of personal ("sensitive") data.


Depending on the information you voluntarily provide us with, your data processed by us may include:

  • your contact details (name, address, telephone number, email address, etc.)
  • the content of the order
  • unsolicited and voluntarily provided special categories of personal data which you provide us with

You provide information on a purely voluntary basis. However, we expressly ask that you not disclose any information that is likely to be of little or no relevance to your intended purpose. This applies in particular to specific categories of personal ("sensitive") data.

Who is your data transferred to?

Your data will be passed on in whole or in part, but only to the extent necessary and, if necessary, to the following controllers:

  • Banks (payment transactions - Austria)
  • Tax consultants (accounting - Austria)
  • Collection agencies (debt collection - Austria)
  • Law enforcement representatives (law enforcement - Austria)
  • Courts (law enforcement - Austria)
  • Administrative authorities (Austria)

In addition, your data will be transferred to the following recipients acting as processors. We have concluded a data processing agreement with all of them and have verified the appropriate technical and organizational measures (TOMs):

  • Ideenberg, Daniela Leitner (Backup, Maintenance, Updates – Austria)
  • B-one FZ-LLC (Webhosting, Webmail – Denmark, VAE – EU-standard contractual clauses)
  • ACP Traun (IT-, Network-, Server-Support – Austria) 


How long do we process your data?

Your data will be stored in a form that will permit your identification only for as long as necessary for the purpose for which it is processed.


By providing us with your data via this website or via email, you expressly agree that your data will be processed by us and the aforementioned recipients for the duration of the processing of this information, including the personal data provided by you and any unsolicited and voluntarily provided special categories of personal data.

Consequently, in the event that you contact us solely to obtain information from us, your information will either be deleted immediately or deleted after the appropriate period which corresponds to the content of the communication has elapsed.

Upon revocation of your consent, we will erase (or instruct the erasure of) all your data from all databases, including accumulated data.


Due to commercial and tax regulations, we are obliged to save your address, payment and order data for a period of 7 years. In the event that you contact us to conclude a contract, your data will be deleted at the end of the 7th year after the last document (Section 132 Austria Fiscal Code - BAO) has been recorded. Therefore, in the event that you enter into a contract, all data from the contractual relationship is stored until the expiration of this period.

However, we limit such processing after 2 years, i.e. your data will only be used to comply with statutory obligations.

You data may continue to be stored due to statutory/legal retention obligations or contractual obligations, e.g. vis-a-vis customers in relation to warranty or compensation or vis-a-vis contractual partners (Art. 6 (1) c GDPR, Art. 17 (3) e GDPR).

Marketing (general)

Marketing data is stored for up to 3 years following the last contact.

Google Analytics

On this website, we have integrated the component of Google Analytics (with the anonymizer function).

Google Analytics is a web analytics service. Web analytics is the collection, gathering, and analysis of data about the behavior of visitors to websites. A web analysis service collects, inter alia, data about the website from which a person has come (the so-called referrer), which sub-pages were visited, or how often and for what duration a sub-page was viewed. Web analytics are mainly used for the optimization of a website and in order to carry out a cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States.

For the web analytics through Google Analytics we use the application "_gat. _anonymizeIp".

By means of this application the IP address of the Internet connection of the data subject is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyze the traffic on our website. Google uses the collected data and information, inter alia, to evaluate the use of our website and to provide online reports, which show the activities on our websites, and to provide other services concerning the use of our Internet site for us.

Google Analytics places a cookie on your IT-system. The definition of cookies is explained above.

With the setting of the cookie, Google is enabled to analyze the use of our website. With each call-up to one of the individual pages of this Internet site, which is operated by us and into which a Google Analytics component was integrated, the Internet browser on your IT-system will automatically submit data through the Google Analytics component for the purpose of online advertising and the settlement of commissions to Google. During the course of this technical procedure, the enterprise Google gains knowledge of personal information, such as your IP address, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.

The cookie is used to store personal information, such as the access time, the location from which the access was made, and the frequency of visits of our website by you. With each visit to our Internet site, such personal data, including the IP address of the Internet access used by you, will be transmitted to Google in the United States of America. These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties.

You may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the IT-system of the data subject. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs.

In addition, you have the possibility of objecting to a collection of data that are generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such. For this purpose, you must download a browser add-on under the link https://tools.google.com/dlpage/gaoptout and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If your IT-system is later deleted, formatted, or newly installed, then you must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by you or any other person who is attributable to your sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.com/intl/en/policies/privacy/ and under

http://www.google.com/analytics/terms/us.html. Google Analytics is further explained under the following Link https://www.google.com/analytics/.

Google Maps

On this website we use the offer of Google Maps. 

This allows us to show you interactive maps directly in the website and allow you to conveniently use the map feature. 

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. 

This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. 

When you're logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before activating the button. 

Google stores your data as usage profiles and uses them for purposes of advertising, market research and / or tailor-made website design. 

Such an evaluation is done in particular (even for users who are not logged in) to provide appropriate advertising and to inform other users of the social network about their activities on our website. 

You have a right of objection to the formation of these user profiles, and you must comply with this to Google. 

For more information on the purpose and scope of the data collection and its processing by the plug-in provider, please refer to the provider's privacy policy. You can also find more information about your rights and privacy settings here:

http://www.google.com/intl/en/policies/privacy. Google also processes your personal information in the United States and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Google Web Fonts

This site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. If your browser does not support web fonts, a default font will be used by your computer. More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's Privacy Policy: